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Publications

March 25, 2014
Consumers and Mobile Financial Services
Maximilian D. Schmeiser, Matthew B. Gross, David E. Buchholz, and Alejandra Lopez-Fernandini
This report presents findings from the Federal Reserve Board's third annual survey on consumers' use of mobile financial services, conducted in December 2013. It also compares results from the current survey with those from the surveys conducted in 2011 and 2012.
(PDF)
 

July 17, 2013
Insights into the Financial Experiences of Older Adults: A Forum Briefing Paper
This report highlights key findings from a survey of older adults regarding their use of financial products, their financial decisionmaking, and their main sources of financial stress.
(PDF)  

March 27, 2013
Consumers and Mobile Financial Services
Matthew B. Gross, Alexandra M. Rock, and Maximilian D. Schmeiser
This report presents findings from the Federal Reserve Board's second survey on consumers' use of mobile financial services, conducted in November 2012. It also compares results from the 2012 survey with those from the first survey, conducted in December 2011.
(PDF)  

March 14, 2012
Consumers and Mobile Financial Services
Matthew B. Gross, Jeanne M. Hogarth, and Maximilian D. Schmeiser
Mobile devices have increasingly become tools for consumers to use for banking, payments, budgeting, and shopping. The Federal Reserve Board is interested in the effect of mobile technology on consumer finances, as well as the potential for mobile technology to expand access to financial services for previously underserved populations. This report presents findings from an online survey, conducted in December 2011 and January 2012, examining consumers' use of mobile technology to access financial services and make financial decisions.
(PDF)

August 10, 2011
Designing Disclosures to Inform Consumer Financial Decisionmaking: Lessons Learned from Consumer Testing    
Jeanne M. Hogarth and Ellen A.Merry 
The Federal Reserve Board has studied ways to improve the disclosures that consumers draw on when they purchase and use financial products and services. This article examines lessons learned from the Board's consumer testing projects, suggests potential best practices for disclosure content and presentation, and identifies challenges involved in crafting effective disclosures for financial products. 
(PDF)

July 16, 2009
The Federal Reserve System's Role in Protecting Consumers (PDF)

 

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Last update: March 25, 2014