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Other ResearchConsumer Research

Disclosure Testing

As part of its regulatory development process, the Board has used qualitative and quantitative research methods in controlled environments to formulate and test new disclosures. Links to reports from Board-sponsored and interagency testing in recent years are listed below.
 

Consumer Testing Reports

Banking Services and Payments

Review and Testing of Overdraft Notices (2008) (10 MB PDF)

Design and Testing of Overdraft Notices: Phase Two (2009) (788 KB PDF)

Design and Testing of Regulation CC Funds Availability Clauses, Disclosures and Notices (2010) (822 KB PDF)

Design and Testing of Remittance Disclosures (2011) (1 MB PDF)

Credit Cards

Design and Testing of Effective Truth in Lending Disclosures (2007) (8.4 MB PDF)

Design and Testing of Effective Truth in Lending Disclosures: Findings from Experimental Study (2008) (13 KB PDF)

Design and Testing of Effective Truth in Lending Disclosures: Findings from Qualitative Consumer Research (2008) (13 MB PDF)

Mortgages

Consumer Testing of Mortgage Broker Disclosures (2008) (7.4 MB PDF)

Design and Testing of Truth in Lending Disclosures for Closed-End Mortgages (2009) (2.5 MB PDF)

Design and Testing of Truth in Lending Disclosures for Home Equity Lines of Credit (2009) (1.3 MB PDF)

Design and Testing of Periodic Statements for Home Equity Lines of Credit, Disclosures about Changes to Home Equity Line Credit Limits, and Disclosures about Credit Protection Products (2010) (809 KB PDF)

Design and Testing of Truth in Lending Disclosures for Rescission Notices (2010) (854 KB PDF)

Design and Testing of Truth in Lending Disclosures for Reverse Mortgages (2010) (2.75 MB PDF)

Design and Testing of Escrow Disclosures (2011) (508 KB PDF)

Privacy Notice

Evolution of a Prototype Financial Privacy Notice: A Report on the Form Development Project (2006) (12 MB PDF)

Mall Intercept Study of Consumer Understanding of Financial Privacy Notices: Methodological Report (2008) (441 KB PDF)

Consumer Comprehension of Financial Privacy Notices: A Report on the Results of the Quantitative Testing (2008) (362 KB PDF)

Financial Privacy Notice: A Report on Validation Testing Results (2009) (1.9 KB PDF)

Web-Based Financial Privacy Notice Final Summary Findings Report (2009) (2.6 MB PDF)

Student Loans

Consumer Research and Testing for Private Student Loans: Report of Findings (2009) (9 MB PDF)

Consumer Research and Testing for Private Student Loans: Final Report of Findings (2009) (4 MB PDF)

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Last update: August 8, 2013