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Board of Governors of the Federal Reserve System
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Current FAQs
Informing the public about the Federal Reserve

What can I do if I believe I was harmed by servicer error during the foreclosure process?

If you believe you were harmed by servicer error during the foreclosure review process, you may file a complaint directly with your servicer or with the servicer's regulatory agency. The Federal Reserve Consumer Help website is available to help consumers file complaints involving financial institutions and offers other valuable resources to consumers, such as tips for avoiding foreclosure scams. Visit Federal Reserve Consumer Help online, call toll free (888) 851-1920 from 8:00 a.m. to 6:00 p.m. CT, or write to Federal Reserve Consumer Help, PO Box 1200, Minneapolis, MN 55480.

Free foreclosure prevention assistance is available through HOPE NOW, an alliance of mortgage companies, mortgage counseling agencies approved by the Department of Housing and Urban Development (HUD), other mortgage market participants, and investors.  Visit HOPE NOW Leaving the Board online or call (888) 995-HOPE.

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Last update: May 23, 2013