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Federal Agency Contacts

Other Formats

For additional information or to file a complaint about a bank, savings and loan, credit union, credit card, or other financial institution, contact one of the following federal agencies, depending on the type of institution.

All phone numbers in this list that begin with the area code 800, 855, 877, and 888 are toll free.

 

Regulatory Agency Regulated Entity(ies) Telephone/Website
Federal Reserve Consumer Help
P.O. Box 1200
Minneapolis, MN 55480
Federally insured state-chartered bank members of the Federal Reserve System

(888) 851-1920
www.federalreserveconsumerhelp.gov

Consumer Financial Protection Bureau (CFPB)
P.O. Box 4503
Iowa City, IA 52244
Insured depository institutions and credit unions (and their affiliates) with assets greater than $10 billion, and nondepository institutions such as  mortgage originators, mortgage brokers and servicers, larger participants of other financial services products, private education loan providers, and payday lenders (855) 411-2372
www.consumerfinance.gov
Office of the Comptroller of the Currency (OCC)
Customer Assistance Unit
1301 McKinney Street
Suite 3450
Houston, TX 77010
National banks and federally chartered savings banks/associations (800) 613-6743
www.occ.treas.gov
www.helpwithmybank.gov
Federal Deposit Insurance Corporation (FDIC)
Consumer Response Center
1100 Walnut Street, Box #11
Kansas City, MO 64106
Federally insured state-chartered banks that are not members of the Federal Reserve System (877) ASK-FDIC or (877) 275-3342
www.fdic.gov
www.fdic.gov/consumers
Federal Housing Finance Agency (FHFA)
Consumer Communications
Constitution Center
400 7th Street, S.W.
Washington, D.C. 20024
Fannie Mae, Freddie Mac, and the Federal Home Loan Banks (202) 649-3811
www.fhfa.gov
https://www.fhfa.gov/AboutUs/Contact
National Credit Union Administration (NCUA)Consumer Assistance
1775 Duke Street
Alexandria, VA 22314-3428
Federally chartered credit unions (800) 755-1030
www.ncua.gov
www.mycreditunion.gov
Federal Trade Commission (FTC)
Consumer Response Center
600 Pennsylvania Avenue, N.W.
Washington, D.C. 20580
Finance companies, retail stores, auto dealers, mortgage companies and other lenders, and credit bureaus (877) FTC-HELP or (877) 382-4357
www.ftc.gov
www.ftc.gov/bcp
Securities and Exchange Commission (SEC)
Complaint Center
100 F Street, N.E.
Washington, D.C. 20549-0213
Brokerage firms, mutual fund companies, and investment advisers (202) 551-6551
www.sec.gov
www.sec.gov/complaint/question.shtml
Farm Credit Administration
Office of Congressional and Public Affairs
1501 Farm Credit Drive
McLean, VA 22102-5090
Agricultural lenders (703) 883-4056
www.fca.gov
Small Business Administration (SBA)
Consumer Affairs
409 3rd Street, S.W.
Washington, D.C. 20416
Small business lenders (800) U-ASK-SBA or (800) 827-5722
www.sba.gov
Commodity Futures Trading Commission (CFTC)
1155 21st Street, N.W.
Washington, D.C. 20581
Commodity brokers, commodity trading advisers, commodity pools, and introducing brokers (866) 366-2382
www.cftc.gov/ConsumerProtection
U.S. Department of Justice (DOJ)
Criminal Division
950 Pennsylvania Avenue, N.W.
Washington, D.C. 20530 
Fair lending and fair housing issues

(202) 514-3301
www.justice.gov/criminal

 

Department of Housing and Urban Development (HUD)
Office of Fair Housing/Equal Opportunity
451 7th Street, S.W.
Washington, D.C. 20410

 

Fair lending and fair housing issues

(800) 669-9777
www.hud.gov/complaints

 

 

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Last update: November 18, 2014