The Fed - Accessible Version - Consumer and Community Context

Figure 1. Percent working from home, by education

Education	Usually from home (2019)	All from home (2020)
High school or less	4	20
Some college	6	27
Bachelor's degree	9	63

Note: Fall 2019 results among employed for someone else, n = 6,312. April 2020 results among employed and self-employed, n = 532. Key identifies bars in order from top to bottom.

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Figure 2. Percent doing at least okay financially

Year	Percent
2013	62
2014	65
2015	69
2016	70
2017	74
2018	75
2019	75
April 2020 (all)	72
April 2020 (job or hours lost)	51

Note: All respondents, n = 12,173 in 2019; 1,030 in April 2020. For the number of respondents in earlier years, see https://www.federalreserve.gov/consumerscommunities/shed.htm.

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Figure 3. Percent doing at least okay financially since the pandemic, by employment disruption

Employment status	April 2020	July 2020
No employment disruption	76	81
Experienced employment disruption	51	63
All adults	72	77

Note: All respondents, n = 1,030 in April 2020; 4,174 in July 2020. Key identifies bars in order from left to right.

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Figure 1. Number of CDFIs, by activity type

Day	Number
Venture capital fund	15
Bank or thrift	147
Credit union	312
Depository institution holding company	104
Loan fund	548

Source: CDFI Fund (as of June 12, 2020).

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Figure 1. Number of pandemic-related CFPB complaints

March–July 2020 (weekly), by product

Week starting on:	Accounts and services	Auto loans	Credit cards	Debt collection	Money transfers	Mortgages	Prepaid cards
3/1/2020	5	1	6	5	0	9	0
3/8/2020	7	3	11	12	0	15	4
3/15/2020	39	23	52	25	6	68	3
3/22/2020	62	33	93	46	17	120	5
3/29/2020	74	35	112	53	20	146	15
4/5/2020	81	45	89	65	14	127	25
4/12/2020	94	25	119	52	17	135	50
4/19/2020	83	41	113	48	20	113	93
4/26/2020	86	23	132	46	28	125	60
5/3/2020	95	22	151	61	23	94	49
5/10/2020	64	32	117	52	27	104	51
5/17/2020	98	31	133	38	34	124	64
5/24/2020	94	24	121	37	22	83	31
5/31/2020	72	25	118	41	26	80	32
6/7/2020	79	32	102	32	18	76	31
6/14/2020	83	27	118	40	22	74	28
6/21/2020	89	25	161	33	25	94	28
6/28/2020	76	21	142	32	27	98	27
7/5/2020	98	29	123	28	18	73	25
7/12/2020	74	38	93	45	14	93	31
7/19/2020	69	37	115	39	16	81	25
7/26/2020	62	23	119	62	22	75	28

Source: Authors' calculations of CFPB consumer complaint data.

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Figure 2. Number of CFPB prepaid card complaints

April 2020, by topic

Week starting on:	Trouble accessing funds	Problems with unemployment card	Problems with deposit holds	Disputed transactions or fraud
April 5	8	11	10	7
April 12	12	53	15	11
April 19	10	73	25	13
April 26	16	47	17	11

Note: Key identifies bars in order from top to bottom.

Source: Author's Natural Language Processing analysis of CFPB consumer complaints.

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Figure 1. At this point in time, what level of disruption is COVID-19 having on the entity you represent?

Percent

Response	Nonprofit	Government	Private industry	Financial institution
Minimal disruption, no disruption or unknown	3	4	5	5
Some disruption, but manageable	22	30	22	41
Significant disruption, but expect to bounce back quickly after things settle	43	40	33	38
Significant disruption, expect recovery to be difficult	31	26	41	15
Total	100	70	100	100

Note: This analysis includes 3,473 organizations. This analysis does not include 426 respondents who identified their organization type as “Other” or did not respond. Here and in subsequent figures, percentages may not sum to 100 due to rounding. Key identifies bars in order from top to bottom.

Source: The Federal Reserve System, Perspectives from Main Street: The Impact of COVID-19 on Low- to Moderate-Income Communities (April 2020).

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Figure 2. How many months can the entity you represent operate in the current environment before exhibiting financial distress?

Percent

Response	Nonprofit	Government	Private industry	Financial institution
Current environment does not impact our financial health	5	11	4	8
More than 6 months from today or unknown	40	52	28	77
Between 3 and 6 months from today	30	17	21	9
Less than 3 months from today	26	20	47	6
Total	100	100	100	100

Note: This analysis includes 3,473 organizations. This analysis does not include 426 respondents who identified their organization type as “Other” or did not respond. Key identifies bars in order from top to bottom.

Source: The Federal Reserve System, Perspectives from Main Street: The Impact of COVID-19 on Low- to Moderate-Income Communities (April 2020).

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Figure 3. How long do you expect it will take for the communities you serve to return to the conditions they were experiencing before the impact of COVID-19?

Percent

Response	Rural	Suburban	Urban
1 year or less	52	66	47
More than 12 months from today	33	24	39
Unknown	14	10	14
Total	100	100	100

Note: This analysis includes the 2,391 organizations that serve only an urban, a rural, or a suburban com- munity. Organizations that serve multiple geographies are not included in this figure. Key identifies bars in order from left to right.

Source: The Federal Reserve System, Perspectives from Main Street: The Impact of COVID-19 on Low- to Moderate-Income Communities (April 2020).

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Board of Governors of the Federal Reserve System

Consumer & Community Context

Accessible Version - Consumer and Community Context - November 2020

Figure 1. Percent working from home, by education

Figure 2. Percent doing at least okay financially

Figure 3. Percent doing at least okay financially since the pandemic, by employment disruption

Figure 1. Number of CDFIs, by activity type

Figure 1. Number of pandemic-related CFPB complaints

Figure 2. Number of CFPB prepaid card complaints

Figure 1. At this point in time, what level of disruption is COVID-19 having on the entity you represent?

Figure 2. How many months can the entity you represent operate in the current environment before exhibiting financial distress?

Figure 3. How long do you expect it will take for the communities you serve to return to the conditions they were experiencing before the impact of COVID-19?