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Board of Governors of the Federal Reserve System
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Consumers and Mobile Financial Services
March 2015

Preface

The survey and report were prepared by the Consumer and Community Development Research Section of the Federal Reserve Board's Division of Consumer and Community Affairs (DCCA).

DCCA directs consumer- and community-related functions performed by the Board, including conducting research on financial services policies and practices and their implications for consumer financial stability, community development, and neighborhood stabilization.

DCCA staff members Alexandra Brown, Sam Dodini, Arturo Gonzalez, Ellen Merry, and Logan Thomas prepared this report. Valuable comments and feedback on the design of the survey and drafting of this report were provided by DCCA staff members Mario Arthur-Bentil, Anna Alvarez Boyd, David Buchholz, Allen Fishbein, Jeff Larrimore, Alejandra Lopez-Fernandini, Barbara Robles, and Jenny Schuetz, as well as by Federal Reserve System staff members Andrea Brachtesende, Marianne Crowe, Susan Pandy, and Maximilian D. Schmeiser.

Mention or display of a trademark, proprietary product, or firm in the report does not constitute an endorsement or criticism by the Federal Reserve System and does not imply approval to the exclusion of other suitable products or firms.

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Last update: April 27, 2015