Hurricane Helene (2024)

Federal and state financial regulatory agencies issue interagency statement on supervisory practices regarding financial institutions affected by Hurricane Helene

Cash Services
Information for financial institutions on the status of Federal Reserve Cash Services may be found here.

Contaminated Cash
More information on cash services and how banks may safely handle cash that has been damaged may be found here.

Supervisory Resources
Information on supervisory practices regarding banking organizations and their borrowers and other customers affected by a major disaster or emergency may be found here.

The Board recognizes efforts to work with customers affected by Hurricane Helene, which may include:

Waiving automated teller machine (ATM) fees for customers and non-customers
Increasing ATM daily cash withdrawal limits
Waiving overdraft fees
Waiving early withdrawal penalties on time deposits
Waiving availability restrictions on insurance checks
Easing restrictions on cashing out-of-state and non-customer checks
Easing credit terms for new loans
Increasing credit card limits for creditworthy customers
Waiving late fees for credit card and other loan balances
Offering payment accommodations, such as allowing loan customers to defer or skip some payments or extending the payment due dates, which would avoid delinquencies and negative credit bureau reporting caused by disaster-related disruptions
Receiving CRA consideration for community development loans, investments, or services that revitalize or stabilize federally designated disaster areas in their assessment areas or in the states or regions that include their assessment areas